Terms & Conditions

Welcome to More Than Ink Printing.

Please review the basic rules that govern your use of this website. These rules are also referred to as terms and conditions, and you should be aware that your use of the website constitutes your unconditional agreement to follow and be bound by these terms and conditions.

Every online printing firm has terms and conditions similar to ours, but you'll notice a big difference between us and them – our terms and conditions haven't been written by a team of corporate attorneys. There are no hidden gotchas here. It is our earnest desire to make it as easy as possible to do business with our printing firm.

Section A of our terms and conditions will specifically cover "orders placed", while Section B applies to "general" terms and conditions of doing business with More Than Ink Printing.

SECTION A - Terms and Conditions for Ordering Printing

The More Than Ink Printing Satisfaction Guarantee

We stand 100% behind our products and services and our goal is to meet or exceed your expectations. If you are not fully satisfied with your purchase, please call our customer service team by phone at 904.215.1086 or email team@morethanink.com within 30 days from the date that you receive your printing.  Our team will review your project and work with you to find a solution. 

More Than Ink Printing is wholly committed to our customers' satisfaction, and we continually strive to provide quality printing with excellent customer service with on-time production.

However, there are certain circumstances or issues that are beyond our control and are not covered by our guarantee which may include:

• Typos on customer-submitted art. This includes spelling, punctuation, or grammatical errors that were made by the customer.
• Ordering an incorrect quantity. We are not responsible when you accidentally order too much or too little, order the wrong size, choose the wrong type, or order the wrong product.
• Damages to printed products or services that occur after delivery to the customer.
• Design errors that have been submitted in a customer's artwork file.
• Mistakes that occur when the file layout has incorrect information about custom services like folding, three-hole drilling, scoring, or die-cutting.
• Color selection errors, design errors, or inferior-quality resolution files that have been submitted by the customer.
• Shipping charges that occur because of an incorrect shipping address or other shipping-related errors caused by the customer. 

We urge you to carefully spend a few moments proofing and double-checking your designs carefully. It probably sounds kind of obvious, but the least costly time to fix a mistake is before you submit artwork or before proof approvals.

This guarantee is also subject to a few other terms and conditions:

• We may ask that your original order be returned, at our cost, before we begin reprinting or issuing a refund for your order so that we can fully understand the issue.
• We are not responsible or liable for any damages or claims incurred by you or your business that are caused by printing materials which are defective or incomplete or which you received later than the estimated due date. This guarantee is limited (only) to reprinting of the original order quantity or refund of the purchase price of the order. In no event shall our liability to you for any reason exceed the amount actually paid to us, if any, for or through the use of this website.
• More Than Ink Printing is not liable for U.S. Postal Service mistakes, loss, or delayed delivery times.

PAYMENT METHODS

More Than Ink Printing accepts the following forms of payment.

• Credit Card / Debit Card
• Business Checks
• ACH Deposits

SALES TAX POLICY

More Than Ink Printing is required to collect state sales tax on all printing purchases shipped to any state(s) where we are required to pay sales tax. If your organization has a sales tax exemption, it is important to understand that is your responsibility to supply us with written copies of your sales tax exemption forms before your order is shipped.

ARTWORK FILES

The prepress department at More Than Ink Printing inspects all artwork files before printing and will provide digital proofs to approve before production begins. We will send proofs for both print ready provided artwork as well as artwork that has been created or edited by one of our designers.  It is your responsibility to fully check any artwork proofs that are sent for accuracy before production begins. We highly encourage you to check spelling, phone numbers, email addresses, and other content in your artwork to ensure accuracy.

If you have any questions or concerns regarding your design please reply back to your artwork proof and the designer assigned to your project can assist you.

If you have any questions or need any help in regards to artwork design or setup, please let us know and one of our team members can assist you.

SHIPPING

We allow customers to pick up completed jobs at our printing facility. When orders are completed you will receive an automated email stating your order is ready for pickup. If you have any questions please give us a call.  Our standard hours are 8am to 5pm, Monday through Friday.  If you think you may arrive after 5pm, please give us a call and we may be able to extend our pickup time.

All other shipping is done via United Parcel Service (UPS). Through UPS, we offer a variety of delivery times.  Please let our team know if your order must be delivered by a specific date and our team can help with expedited shipping options and pricing.

Please note that due to the variety of jobs we produce and the high number of options, shipping may be calculated at the time of order completion.  This will allow us to most efficiently package your project and ensure we give you an accurate shipping quote.

EDITING, DELETING, OR MODIFICATION OF THIS WEBSITE

We reserve the right, for any reason, to edit this website. That means, without advance notice, we may suspend, discontinue, edit, or delete current offers, documents, information, products, services, or any other content appearing in this website.

MISCELLANEOUS

We are a locally owned company that does business regionally and nationally. If you find yourself in a "printing crisis," we urge you to simply pick up the phone and give us a call. We will do everything we can to help you solve your problem quickly and at a reasonable cost. Every customer is important to us, but sometimes we are able to do extraordinary things because of time and distance advantages. We often work early or late or weekends to hit important deadlines. Please call us, we can help.

SECTION B - GENERAL TERMS AND CONDITIONS

COPYRIGHT INFORMATION ABOUT THIS WEBSITE

This website is protected by copyright laws. The graphic design, content, and images on this website may not be reproduced, published displayed, or reproduced in any way, in whole or in part. This website is considered the intellectual property of More Than Ink Printing, and we respectfully ask that you not copy, transmit, distribute, or create a derivative work based upon the content and materials of this website.

This website contains a lot of content, ideas, tips, and articles related to printing, graphic arts, and marketing. This content is also subject to the US Copyright Act of 1976, Title 17 of the United States Code, and may not be copied for use in your publications or newsletters without prior written consent of More Than Ink Printing. If you are a customer of More Than Ink Printing and would like permission to use one of our articles in your company publication, please call us, and we would be happy to consider giving you permission to do so, as long as you would be willing to credit your source (More Than Ink Printing).

THIRD PARTIES

Okay, this is kind of an odd one, but if you use this website to submit orders for a third-party, you are responsible for any error in the accuracy of the information provided in connection with such use. In other words, if a mistake is made, on behalf of a third-party, it is not our liability; it is yours. In addition, it is your responsibility to inform the third-party of all terms and conditions applicable to the purchase of their printed products or services. You, as the user of this site, agree to indemnify us and hold us harmless from, and against, any and all losses, liabilities, and lawsuits related to the third-party as a result of you using this site on their behalf. You, as the user, are directly responsible for any requests submitted and the related costs, fees, and performance obligations.

TERMINATION OF USAGE

We reserve the right to terminate or suspend access to all or any part of this site at any time, without notice, and without reason.

EMAIL

More Than Ink Printing is not responsible for any errors or delays in responding to requests for information or problems with an order caused by an incorrect e-mail address provided by you.

ENTIRE AGREEMENT 

The terms and conditions listed here supersede any prior understanding or agreement (whether oral or written) regarding the subjects related to printing products and services that are presented on this website. If any provisions of this agreement are found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or nullified.